Return Eligibility
We want you to be happy with your Afiya Wellness order. If a product arrives damaged, incorrect, or defective, you can request a return within 7 days of delivery. Because our products are consumable wellness formulations, we are only able to accept returns of items that are unopened, unused and in their original sealed packaging, except where the item itself is faulty or was sent in error.
How to Initiate a Return
To start a return, go to My Account > Track Your Order, or write to us at the email below with your order number, the product name, and a short description (and photo, if possible) of the issue. Our team will confirm your return and share the next steps within 24–48 hours.
Refunds
Once we receive and inspect the returned item, we will notify you of the outcome. Approved refunds are processed to your original payment method, or as store credit if you prefer, within 5–7 business days. For cash-on-delivery orders, refunds are issued via bank transfer or UPI.
Exchanges
If you would prefer an exchange instead of a refund — for example, a different variant of the same product — let us know when you raise your request and we will arrange it, subject to stock availability.
Damaged or Incorrect Items
If a product arrives damaged in transit or is not what you ordered, please contact us within 48 hours of delivery with photos of the item and its packaging so we can resolve it quickly with a replacement or refund, at no extra cost to you.
Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns of products that have been opened, used, or where the seal or tamper-evident packaging has been broken, unless the product itself is defective.
Contact Us
Questions about this page? Write to support@afiyasooq.com or call us at +91 90019 02265 / +91 72599 97771.
This page is a starting template written for Afiya Wellness. Please have it reviewed by your legal advisor before relying on it as your final published policy.